Contacts
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Australian Government Aged Care Quality and Safety Commission
www.agedcarequality.gov.au
Through the commission, anyone can raise their concerns about the quality of care or services that are subsidised by the Australian Government.Australian Government Department of Health and Aged Care
www.health.gov.auCentrelink – line for older Australians
www.servicesaustralia.gov.au/financial-information-service; and www.servicesaustralia.gov.au/phone-us?context=26266#olderaustraliansConsumer Affairs Victoria (CAV)
www.consumer.vic.gov.auCouncil on the Ageing Care Finders
www.cotavic.org.au/our-programs/care-finder/
Care Finders supports vulnerable older people who would not be able to arrange services without intensive support and who do not have a family member or friend who can help.Dispute Settlement Centre of Victoria (DSCV)
www.disputes.vic.gov.au
The DSCV deals with disputes in retirement villages between residents, and between a resident and an operator. It can be contacted via phone or via its online form.Elder Rights Advocacy (ERA)
www.era.asn.au
ERA is a free service that provides advocacy for people receiving residential and home care programs sponsored by the Australian Government.My Aged Care
www.myagedcare.gov.au
My Aged Care is the starting point to access Australian Government funded aged-care services.Victorian Government Department of Health
www.services.dffh.vic.gov.au/supported-accommodationAustralian Human Rights Commission (AHRC)
www.humanrights.gov.auVictorian Equal Opportunity and Human Rights Commission (VEOHRC)
www.humanrights.vic.gov.au -
Seniors Rights Victoria (SRV)
www.seniorsrights.org.au
This service is available for people aged 60 and over, and for Aboriginal and Torres Strait Islander peoples aged 45 and over.Elder Rights Advocacy (ERA)
www.era.asn.au
ERA is a free service that provides advocacy for people receiving residential and home care programs sponsored by the Australian Government. -
1800Respect
www.1800respect.org.auThe Orange Door
www.orangedoor.vic.gov.au
The Orange Door is a free service for people who are experiencing or have experienced family violence. There are several Orange Doors around Victoria. There is not a central phone number, but you can find the contact details of the Orange Door closest to you at www.orangedoor.vic.gov.au/find-a-service-near-you.Safe Steps Family Violence Response Centre
www.safesteps.org.au -
Housing for the Aged Action Group (HAAG)
www.oldertenants.org.auVCAT – Building and Property List
www.vcat.vic.gov.au -
Better Place Australia
www.betterplaceaustralia.com.au
Better Place Australia also has offices in metropolitan and regional Victoria; see the website for the addresses.Better Place Australia Elder Abuse Prevention Services
www.betterplaceaustralia.com.au/elder-abuse-prevention-servicesDispute Settlement Centre of Victoria (DSCV)
www.disputes.vic.gov.au
The DSCV can be contacted via phone or its online form.Relationship Matters: Counselling and Mediation
www.relationshipmatters.com.au
Relationship Matters also has offices in Caulfield North, Frankston, Geelong, Hoppers Crossing, Moonee Ponds, Reservoir and Wangaratta.Relationships Australia (Victoria)
www.relationshipsvictoria.com.au
Relationships Australia also offers elder mediation and family dispute resolution at their offices in Ballarat, Berwick, Greensborough, Kew, Shepparton, Sunshine and Traralgon.Victoria Legal Aid Family Dispute Resolution Service
www.legalaid.vic.gov.au/fdrs -
Barwon Community Legal Service
www.barwoncommunitylegal.org.au/barwon-elder-abuse-primary-prevention-network/
For residents of the Bellarine Peninsula, Colac Otway Councils, Greater Geelong and the Surf Coast.Eastern Community Legal Centre
www.eclc.org.au/what-we-do/partnerships-and-projects/elder-abuse
For residents of the Boroondara, Knox, Manningham, Maroondah, Whitehorse and Yarra Ranges Councils.Federation of Community Legal Centres Victoria
www.fclc.org.au/find_a_community_legal_centre
Use the website to find a community legal centre near you.Justice Connect
www.justiceconnect.org.auSeniors Rights Victoria (SRV)
www.seniorsrights.org.auVictoria Legal Aid (VLA)
www.legalaid.vic.gov.au
VLA has offices throughout metropolitan and regional Victoria; see VLA’s website for addresses.Law Institute of Victoria (LIV) Find a Lawyer Legal Referral Service
www.liv.asn.au/find-a-lawyer
LIV’s Find a Lawyer Legal Referral Service is a useful way of finding a lawyer with appropriate specialisation. -
Office of the Public Advocate
www.publicadvocate.vic.gov.auState Trustees
www.statetrustees.com.au
State Trustees also has offices in Bendigo, Dandenong and Footscray.Victorian Civil and Administrative Tribunal (VCAT) – Guardianship and Administration List
www.vcat.vic.gov.au
VCAT hears matters throughout metropolitan and regional Victoria; see VCAT’s website for addresses.
Contacts
Chapter: 9.2: Legal issues affecting older people
Contributor: Avital Kamil, Principal Lawyer; Julia Jeffries, Managing Lawyer; Andelka Obradovic, Senior Lawyer; Luke Shein, Lawyer; Seniors Rights Victoria; Leonie Dubbelman, Lawyer, Seniors Rights Victoria
Current as of: 1 September 2024
Law Handbook Page: 803
Next Section: 9.3: Wills
