General Insurance Code of Practice
The General Insurance Code of Practice (‘Insurance Code’) sets service standards for the insurance industry. The objectives of the Insurance Code are:
to commit insurers to high standards of service;
to promote better, more informed relations between insurers and consumers;
to maintain and promote trust and confidence in the general insurance industry;
to provide fair and effective mechanisms for resolving complaints you make about insurers; and
to promote continuous improvement of the general insurance industry through education and training.
The application of the Insurance Code to various aspects of insurance is discussed throughout this chapter.
A copy of the Insurance Code is available online (at www.insurancecouncil.com.au/cop) and from the Insurance Council of Australia (see ‘Contacts’ at the end of this chapter).
General Insurance Code of Practice
Chapter: 10.4: Insurance
Contributor: Mark J. Attard, Partner, Kennedys Law
Current as of: 1 September 2024
Law Handbook Page: 857
Next Section: Legislation
